TERMS AND CONDITIONS

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These Terms and Conditions are the standard terms for the provision of services by Sean Rose Roofing Ltd Trading as Rose Roofing a Limited Company registered in England under number 13408805, whose registered address is 9 Goldington Road, Bedford, England, MK40 3JY and whose main trading address is 67 Fields Road, Bedford, MK43 9JH    

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings: 

“Business Day” means any day other than a Saturday, Sunday or bank holiday 

“Calendar Day” means any day of the year; 

“Contract” means the contract for the provision of Services, as explained in Clause 3; 

“Deposit” means an advance payment made to Us under sub-Clause 5.5; 

“Month” means a calendar month; 

“Price” means the price payable for the Services; 

“Services” means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation); 

“Special Price” means a special offer price payable for Services which We may offer from time to time; 

“Order” means your order for the Services as attached; 

“Order Confirmation” means Our acceptance and confirmation of your Order as described in Clause 3; 

“We/Us/Our” Means Sean Rose Roofing Ltd a Limited Company registered in England under number 13408805, whose registered address is 9 Goldington Road, Bedford, England, MK40 3JY and whose main trading address is 67 Fields Road, Bedford, MK43 9JH. 

1.2 Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other written means (e.g., Letter). 

2.1 Sean Rose Roofing Ltd Trading as Rose Roofing, a Limited Company registered in England under number 13408805, whose registered address is 9 Goldington Road, Bedford, England, MK40 3JY and whose main trading address is 67 Fields Road, Bedford, MK43 9JH. 

2.2 Our VAT number is 394258561. 

3.1 These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and you. Before submitting an Order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification. 

3.2 Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept. 

3.3 A legally binding contract between Us and you will be created upon our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing. 

3.4 We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction 

3.4.1 The main characteristics of the Services; 

3.4.2 Our identity (set out above in Clause 2) and contact details (as set out below in Clause 15); 

3.4.3 The total Price for the Services including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated; 

3.4.4 The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services; 

3.4.5 Our complaints handling policy; 

3.4.6 Where applicable, details of after-sales services and commercial guarantees; 

3.4.7 The duration of the Contract, where applicable, or if the Contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the Contract. 

4.1 All Orders for Services made by you will be subject to these Terms and Conditions. 

4.2 You may change your Order at any time before We begin providing the Services by contacting Us. Requests to change Orders do not need to be made in writing. 

4.3 If your Order is changed, We will inform you of any change to the Price in writing. 

4.4 You may request to cancel your Order within 14 days of placing it by contacting us via email at info@roseroofing.co.uk or by calling 01234 932020. All cancellation requests will be confirmed and processed via email. If no work has commenced or been scheduled, all payments (including the Deposit) will be refunded in full within 14 Calendar Days of our acceptance of your cancellation. 

4.5 If you request cancellation after work has started, is scheduled to start within the 14-day period, or the Deposit has already been used for planning or resource allocation, your refund may be partial or withheld in accordance with Clause 4A. 

4A.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to a 14-day cooling-off period if the Contract is agreed off-premises (e.g., at your home). During this period, you may cancel the Contract without penalty. 

4A.2 We aim to provide prompt and efficient service. Unless you request otherwise in writing, we may schedule work to begin within the 14-day cooling-off period. 

4A.3 By accepting our quotation and allowing work to commence, you acknowledge and agree that: 

4A.3.1 You have been informed of your right to cancel within the 14-day period; 

4A.3.2 You consent to the work starting before the end of that period; 

4A.3.3 If you cancel after work has started, you may be required to pay for the proportion of work completed up to the point of cancellation; 

4A.3.4 If the work is fully completed before cancellation, your right to cancel may be lost. 

4A.4 A deposit may be required to secure your booking. This deposit becomes non-refundable once the contract is signed and work is scheduled. It covers planning, administration, and allocation of resources. 

4A.5 If you do not wish the work to begin within the 14-day period, you must inform us in writing before any work commences. 

4A.6 Once the Deposit has been used for planning, resource allocation, or scheduling of work, it is non-refundable except as required by law. 

5.1 The Price of the Services will be that shown in Our quotation document provided at the time of your Order. If the Price shown in your Order differs from Our current Price, We will inform you upon receipt of your Order. 

5.2 If We quote a Special Price which is different to the Price shown in Our current quotation document, the Special Price will be valid for 30 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired. 

5.3 Our Prices may change at any time, but these changes will not affect Orders that We have already accepted. 

5.4 All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where We have already received payment in full from you. 

5.5 Before We begin providing the Services, you will be required to pay a Deposit which will be specified in the quotation document for the Services. The due date for payment of your Deposit will be upon acceptance but no later than 7 Calendar days after the order. 

5.6 In certain circumstances, if your Order is cancelled, your Deposit will be refunded in full or in part. The amount due will be calculated based upon the Price for the Services, Our quotation document, and the amount of work (if any) already undertaken by Us. Please refer to sub-Clauses 4.4 and 4.5 if your Order is cancelled before the Services begin, or to Clause 11 if the Services are cancelled after they have begun. 

5.7 The balance of the Price will be payable once we have provided the services outlined in the quotation document. 

5.8 We accept the following methods of payment: 

5.8.1 Majority of major credit cards; 

5.8.2 Majority of major debit cards; 

5.8.3 BACS Transfer. 

5.9 Credit and/or debit cards will be charged once the service has been provided. Any card details are held in line with current GDPR legislation. 

5.10 If you do not make payment to Us by the due date as shown on Our invoice, We may charge you interest on the overdue sum at the rate of 4% per annum above the base lending rate of Lloyds Bank PLC from time to time. Interest will accrue daily from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum. 

5.11 The provisions of sub-Clause 5.10 will not apply if you have promptly contacted Us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing. 

5.12 By agreeing to these Terms and Conditions, you authorise Rose Roofing to securely store your payment details in accordance with GDPR and our Privacy Policy. All payment information is stored securely and processed in accordance with applicable data protection laws. 

5.13 If payment for any outstanding balance is not received within the stated terms, and after reasonable attempts to obtain payment or resolve any dispute, you agree that Rose Roofing may use the stored payment method to collect any unpaid amounts. We will provide at least one written reminder before processing payment using your stored payment method. 

5.14 If we are unable to recover the balance by these means, we reserve the right to pursue the debt through legal action and may seek to recover any associated costs. 

5A.1 Rose Roofing may offer finance options through third-party lenders to assist customers in spreading the cost of their roofing project. Finance is subject to availability, credit checks, and the approval of our finance partner. We cannot guarantee approval and reserve the right to decline a finance application at our discretion. 

5A.2 To apply for finance, customers will be required to complete an application form and provide necessary identification and financial information. Any decision to offer finance will be based on the criteria set by the third-party lender, not by Rose Roofing. 

5A.3 If finance is approved, the payment terms, interest rate (if applicable), and repayment period will be clearly stated in a separate agreement between the customer and the lender. Rose Roofing is not responsible for the administration, enforcement, or changes to the finance agreement once approved. 

5A.4 In the event that additional or unforeseen work is required after commencement of the project (commonly referred to as a “Pandora’s Box” scenario), the customer will be informed as soon as reasonably practicable. Any resulting increase in cost will not be covered by the original finance agreement. The customer will be required to either: 

5A.4.1 Apply for a revised or additional finance agreement, which will be subject to the same terms, credit checks, and lender discretion as the original; or 

5A.4.2 Pay the additional cost directly and in full, without the use of finance.
If the customer is unable or unwilling to secure further finance and fails to pay the additional amount when due, Rose Roofing reserves the right to suspend works until payment is made, or to cancel the Contract in accordance with Clause 11.6.2. The customer will remain liable for the cost of any works already completed and any materials purchased or committed. 

5A.5 The customer remains responsible for payment of any outstanding balance not covered by finance, including charges resulting from variations in the original quotation due to unforeseen issues or additional services required. 

5A.6 All works carried out under a finance agreement remain subject to our Snagging Policy. Completion of works does not affect your responsibility to make payments under your finance agreement. Any snagging or rectification works do not entitle the customer to withhold, delay, or adjust payments unless explicitly agreed in writing by both Rose Roofing and the finance provider. 

5A.7 If a finance application is declined and the customer is unwilling or unable to proceed with full payment, the booking may be cancelled and Clause 4A (Cooling-Off Period & Deposit Terms) shall apply. 

6.1 As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the Roofing Industry and in accordance with any information provided by Us about the Services and about Us. 

6.2 We will begin providing the Services on the date confirmed in Our Booking Confirmation. 

6.3 We will continue providing the Services for the specified period until the work is complete. 

6.4 We will make every reasonable effort to complete the Services on time (and in accordance with your Order). We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please see Clause 10 for events outside of Our control. 

6.5 If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible. Examples of what we may require include: 

6.5.1 Access to running water and/or electricity 

6.5.2 Toilet facilities 

6.5.3 Access to the property 

6.5.4 Vehicles to be moved from the site during work hours. 

6.5.5 Removal of any contents or valuables which could be damaged. 

6.5.6 To be made aware of any existing leaks which need to be fixed. 

6.6 If the information or action required of you under sub-Clause 6.5 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on your part, We may charge you a reasonable additional sum for that work. 

6.7 In certain circumstances, for example where there is a delay in you sending Us information or taking action required under sub-Clause 6.5, We may suspend the Services (and will inform you of that suspension in writing). 

6.8 If the Services are suspended under sub-Clauses 6.6 or 6.7, you will not be required to pay for them during the period of suspension. You must, however, pay any invoices that you have already received from Us by their due date(s). 

6.9 If you do not pay Us for the Services as required by Clause 5, We may suspend the Services until you have paid all outstanding sums due. If this happens, We will inform you in writing. This does not affect Our right to charge you interest under sub-Clause 5.10. 

7.1 For health and safety reasons, all scaffolding, towers, and related equipment erected by Rose Roofing or our appointed contractors are strictly for the use of our staff and subcontractors only. 

7.2 Under no circumstances may customers, their family members, agents, or any other third party use, move, alter, or interfere with any scaffolding, towers, or equipment installed or provided by Rose Roofing. 

7.3 Rose Roofing accepts no liability for any accident, injury, or damage resulting from unauthorised use or interference with our equipment. 

7.4 In the event of unauthorised use, movement, or alteration of our scaffolding or equipment by the customer or third parties, Rose Roofing reserves the right to immediately suspend work, remove equipment from site, and/or seek to recover costs for any damage or loss incurred.

7.1 For health and safety reasons, all scaffolding, towers, and related equipment erected by Rose Roofing or our appointed contractors are strictly for the use of our staff and subcontractors only. 

7.2 Under no circumstances may customers, their family members, agents, or any other third party use, move, alter, or interfere with any scaffolding, towers, or equipment installed or provided by Rose Roofing. 

7.3 Rose Roofing accepts no liability for any accident, injury, or damage resulting from unauthorised use or interference with our equipment. 

7.4 In the event of unauthorised use, movement, or alteration of our scaffolding or equipment by the customer or third parties, Rose Roofing reserves the right to immediately suspend work, remove equipment from site, and/or seek to recover costs for any damage or loss incurred.

8.1 We always use reasonable efforts to ensure that Our provision of the Services is trouble-free. If, however, there is a problem with the Services, We request that you inform Us as soon as is reasonably possible; you do not need to contact Us in writing. 

8.2 We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical. 

8.3 We will not charge you for remedying problems under this Clause 8 where the problems have been caused by Us, any of our agents or employees or subcontractors or where nobody is at fault. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by you, subclause 6.6 will apply, and We may charge you for remedial work. 

8.4 As a consumer, you have certain rights under the Consumer Rights Act 2015. These include the right to expect services to be carried out with reasonable care and skill, and in line with any written information we have provided. If you believe the services have not met this standard, you must inform us within 7 calendar days of completion, in accordance with our Snagging Policy. After this period, any issues will be considered at our discretion. 

8.4.1 A copy of our Snagging Policy is available upon request by emailing info@roseroofing.co.uk. 

9.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable. 

9.2 We provide Services for domestic and private use (or purposes). We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind (including resale). By making your Order, you agree that you will not use the Services for such purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity. 

9.3 Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation. 

9.4 Nothing in these Terms and Conditions seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us. 

9.5 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office. 

10.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, adverse weather, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control. 

10.2 If any event described under this Clause 10 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions: 

10.2.1 We will inform you as soon as is reasonably possible; 

10.2.2 Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly; 

10.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary; 

10.2.4 If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to Cancel under sub-Clause 11.3.3. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation notice; 

10.2.5 If the event outside of Our control continues for more than 10 weeks, We will cancel the Contract in accordance with Our right to cancel under sub-Clause 11.6.3 and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. 

11.1 If you wish to cancel your Order for the Services before the Services begin, you may do so under sub-Clause 4.4. 

11.2 Once We have begun providing the Services, you are free to cancel the Services and the Contract at any time by giving Us 7 Calendar Days written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you, or invoiced accordingly. Refunds of Deposits are subject to the conditions outlined in Clause 4A. 

11.3 If any of the following occur, you may cancel the Services and the Contract immediately by giving Us written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5. If you cancel because of Our breach under sub-Clause 11.3.1, you will not be required to make any payments to Us. You will not be required to give 7 Calendar Days’ notice in these circumstances: 

11.3.1 We have breached the Contract in any material way and have failed to remedy that breach within 28 days of you asking Us to do so in writing; or 

11.3.2 We enter into liquidation or have an administrator or receiver appointed over Our assets; or 

11.3.3 We are unable to provide the Services due to an event outside of Our control (as under sub-Clause 10.2.4); or 

11.3.4 We change these Terms and Conditions to your material disadvantage. 

11.4 We may cancel your Order for the Services before the Services begin under subclause 4.5. 

11.5 Once We have begun providing the Services, We may cancel the Services and the Contract at any time by giving you 7 Calendar Days written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5. 

11.6 If any of the following occur, We may cancel the Services and the Contract immediately by giving you written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5. We will not be required to give 7 Calendar Days notice in these circumstances: 

11.6.1 You fail to make a payment on time as required under Clause 5 (this does not affect our right to charge interest on overdue sums under sub-Clause 5.10); or 

11.6.2 You have breached the Contract in any material way and have failed to remedy that breach within 5 Calendar Days of Us asking you to do so in writing; or 

11.6.3 We are unable to provide the Services due to an event outside of Our control (for a period longer than that in sub-Clause 10.2.5). 

11.7 For the purposes of this Clause 11 (and in particular, sub-Clauses 11.3.1 and 11.6.2) a breach of the Contract will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating party (i.e., you under sub-Clause 11.3.1 and Us under sub-Clause 11.6.2). In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding. 

12.1 If you wish to contact Us, you may do so by telephone at 01234 932020 or by email at info@roseroofing.co.uk. 

12.2 In certain circumstances you must contact Us in writing (when cancelling an Order, for example, or exercising your right to cancel the Services). When contacting Us in writing you may use the following methods: 

12.2.1 Preferably contact us by email at info@roseroofing.co.uk or by the other stated written formats as per 1.2. 

13.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint. 

13.2 All complaints are handled in accordance with Our complaints handling policy and procedure, which can be requested from Us by sending an email to info@roseroofing.co.uk or by calling 01234 932020. All requested complaints policies will be sent to you via email. 

13.3 If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following ways: 

13.3.1 By email, addressed to the Manager via info@roseroofing.co.uk 

13.3.2 By contacting Us by telephone on 01234 932020 

 14.1 We will only use your personal information as set out in Our Privacy Notice which is available under our privacy policy on our website. www.roseroofing.co.uk  

15.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them. 

15.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission. 

15.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. 

15.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable. 

15.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision. 

16.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales. 

16.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions. 

16.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.